Wiz enhances call centres with AI-powered Talkbots capable of handling significantly more calls than human agents, while delivering consistent service quality.
Problem
- High costs and inconsistencies: Human-dependent call centres face challenges in recruitment, training, and scalability, leading to costly operations. Human error, limitations, and emotions are the main contributor to poor and inconsistent service quality.
- Customer preferences: Despite the rise of chatbots and automated systems, customers still prefer speaking over the phone, making current solutions inadequate.
Solution
- AI Efficiency: Wiz’s Talkbot handles up to 1,000 calls per day, surpassing the 300 by human agents, with consistent performance and no working-hour restrictions.
- Cost-effective and reliable: The Talkbot ensures excellent information recording, timely follow-ups, and standardised customer experiences at fixed costs, eliminating salary and benefit expenses.
- Human oversight when needed: Calls are only transferred to human agents when the Talkbot cannot fulfill a request, allowing it to learn and improve from these interactions.
Media Links
Type
headquarters
Singapore
Sector
status
Current
founders
Jennifer Zhang, Jianfeng Lu
partnered
2020
exited
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